Returns & Refunds
We want you to be excited about the purchase of your Pocket Tripod. However, if you need to return an item, we’re here to help.
U.S. Returns & Refunds Policy
Standard Return Policy (Customers with US addresses)
There are a few important things to keep in mind when returning a product you purchased from the Pocket Tripod store:
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from the Pocket Tripod online store (www.pocket-tripod.com) can be returned to us. Pocket Tripod products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you’re returning is repackaged with all the adapters and documentation that were included when you received it.
How to Return or Exchange An Item
Ship your item back to us (Geometrical Inc.).
To return or exchange an item to Geometrical, locate and reply the order confirmation email you received from the Pocket Tripod Store (Support@pocket-tripod.com). Be sure that the reply includes the original email with the order number, date, and items purchased.
In the reply, please indicate the reason for the return or exchange. We will review your email and reply to you within 1 business day. Upon approval, we will email you a return label, which you can use to return the item to Geometrical.
NOTE: In order to be eligible for a pre-paid return label, the item must have been shipped to and returned from an address within the United States.
Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return envelope. Please use an appropriate size envelope with padding to prevent any tears during shipping. You may use the original envelope used if it is still in available and in a usable condition. If you have multiple items to return, you may pack them in a single box with the packing slip. You can drop off the package at any of the USPS location.
Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from the Pocket Tripod Store using a Gift Card will be refunded to you as a Pocket Tripod Store Gift Card by email within 3 business days.
Non-U.S. Returns & Refunds PolicyStandard Return Policy (Customers with Non-US addresses)
If you have purchased an item from the Pocket Tripod store, and live outside the United States, we can still process a return, refund, or exchange. The process is the same as with U.S. Customers, with the exception that the cost of returning the item to Geometrical will be paid by the customer. If you are able to find a shipping rate back to the U.S. at an affordable cost, we recommend that you use this service. For assistance, please contact our customer service email: Support@Pocket-Tripod.com