Warranty

 

The Pocket Tripod is a highly engineered product, and is made of high-tech plastics. It’s patented design, makes it the most original portable iPhone stand on the market. At Geometrical Inc. we are so proud and confident about the Pocket Tripod, that we’re backing it with a Lifetime warranty.

 

What is covered

The main concern of our customers is whether or not the Pocket Tripod’s circular rails (sliders) responsible for adjusting the iPhone’s angle will stand the test of time. The Pocket Tripod has been designed and manufactured with such high standards, that we proudly stand behind our product and guarantee that it will. The circular rails (sliders) are in fact covered under our lifetime warranty for the Pocket Tripod agains wear and becoming loose.

Tilt_adjustment_sliders_Rails_Pocket_Tripod

 

If at anytime when using the Pocket Tripod, the circular rails (sliders) of your product lose friction to the point that your Pocket Tripod is not able to hold an iPhone at any specific angle in either landscape or portrait, Geometrical Inc. will gladly replace your Pocket Tripod with a new one of the same model.

Manufacturer’s defects and or poor workmanship are covered under our warranty. When you receive your Pocket Tripod, and unpack it, if you notice any defects that may have been missed during our quality inspection, be sure to notify us, and we will be glad to replace your Pocket Tripod for you.

Damages during shipping are also covered by our warranty. After receiving your pocket tripod, please inspect it for any damages that may have been caused during shipping. Although this is unlikely, it can happen. If any bent or broken pieces are found, please notify us of this, and we will be happy to replace your Pocket Tripod.

If any of the parts come apart, reconnect them by following the correct instructions. For any help, please contact our customer service: Support@Pocket-Tripod.com

Do not force any of the parts back into place, as this will damage them and will not be covered by our warranty.

What is NOT covered

Damages caused by misuse of the Pocket Tripod are not covered by our warranty, and Geometrical Inc. will not be held accountable for these damages.

When using your Pocket Tripod, please apply common sense, and handle it with care. Follow the correct sequence of movements to transform it from one shape to another. When using it to adjust the angle of an iPhone, swivel the iPhone to the correct direction.

DO NOT bend the two halves of the Pocket Tripod along the line separating these two sections. The two halves are meant to be twisted about the pin (hinge) that connects these two sections.

Any damages to the pin (hinge) connecting the two halves of the Pocket Tripod caused by bending, instead of twisting the two halves, is NOT covered by our warranty, and is considered to be misuse.

When reconnecting, after separating the two halves of the Pocket Tripod for viewing the iPhone in landscape, DO NOT press the pin on to the barrel of the hinge while the two halves are on top of one another. This will damage the hinge, and will not be covered by our warranty. Reconnect the two halves the by performing the opposite movements performed when separating them. Insert the pin into the hole of the hinge (the barrel) along the axis of the hinge.

The pocket Tripod’s warranty does not cover your product against any type of misuse, including, but not limited to, damages caused by chemicals, excessive heat, excessive force, excessive bending or twisting, abrasion, excessive wear caused by foreign particles like sand, incorrect re-assembly of components.

Any damages caused by forcing an incompatible device into the slots for holding the iPhone is considered misuse, and will not be covered by the warranty. The Pocket Tripod is very precise, and you must only use the compatible mobile device with the corresponding Pocket Tripod model as suggested. Even the correct model with a protective case will not fit, and attempting to force an iPhone with a case into a Pocket Tripod designed to be used without a case will damage the product and will not be covered by the warranty. Similarly, Geometrical Inc. will not be held liable for any damages incurred to customer’s mobile device caused by misuse.

Conditions

We provide the lifetime warranty for the Pocket Tripod to enhance the experience of our customers, and help them purchase with confidence. This gesture of good will should be respected and not be taken advantage of. The following conditions should be met before Geometrical Inc. fulfills its warranty.

The customer must have had purchased their Pocket Tripod directly from Pocket-Tripod.com or Kickstarter.com

The customer will need to contact Geometrical Inc. by emailing Support@Pocket-Tripod.com as soon as defects are discovered, and provide evidence of them. Evidence can be in the form of images and videos. Instructions will be provided in reply to the email from customer. Upon determination of a valid condition by Geometrical Inc., the warranty will be fulfilled.

In the event that the customer’s Pocket Tripod is damaged due to fair-use, it will be replaced by Geometrical Inc. with another Pocket Tripod compatible with the device which the original purchased Pocket Tripod was compatible with. In this condition, the customer will need to prove that they in fact still own the same model of iPhone which the Pocket Tripod in question is compatible with.

We cannot guarantee that the replacement Pocket Tripod will have the same colour as the one originally purchased.

The customer will need to send Geometrical Inc. the damaged Pocket Tripod, and pay for shipping and handling of the replacement, of the amount quoted at the time of replacement, reflecting the shipping costs of that time.

Pocket Tripods showing any defects in craftsmanship, or damages caused during delivery will need to be presented to Geometrical Inc. within 14 days of receiving the product by emailing Support@Pocket-Tripod.com and if it is determined that the damages are in fact caused by these reasons, the product will be replaced at no charge.

In the event that a replacement component, or complete assembly of a Pocket Tripod is not available to be sent to the customer with valid conditions, Geometrical, Inc. will refund the customer for the amount that was paid.

Kickstarter Backers

Our Kickstarter backers will enjoy the same benefits of the Pocket Tripod’s lifetime warranty, with the following added benefits:

All Kickstarter backers are entitled to receiving one (1) set of free upgrade modules for any new iPhone models released by Apple within one year of receiving their Pocket Tripods, for which Geometrical Inc. has developed an upgrade module for.

Or

All Kickstarter backers are entitled to receiving one (1) set of any slim-case compatibility modules developed by Geometrical Inc. within one year of receiving their Pocket Tripods.

All Kickstarter backers will have their Pocket Tripod’s lifetime warranty cover the mentioned upgrade or compatibility modules as well.

If you wish to discuss this policy

Please contact us by emailing Info@Geometrical-inc.com, and we will be happy to answer your questions.

Disclaimer

Geometrical Inc. reserves the right to repair or replace, at its sole discretion, any product or component found defective under this warranty. Geometrical Inc. reserves the right to replace defective products or components with products or components with equivalent or better performance. Geometrical Inc. assumes no responsibility or liability for expenses incurred for the troubleshooting, removal and/or installation of products requiring service and/or repair, nor for the handling of products returned to sender after the service has been rendered. Geometrical Inc. shall have no responsibility to service, diagnose, repair or replace products in the field. No person, agent, or representative, other than an officer of Geometrical Inc., is authorized to give any additional warranty on behalf of Geometrical Inc.. Geometrical Inc. reserves the right to alter the terms of its warranty without prior notice and without incurring obligation.