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FREQUENTLY ASKED QUESTIONS

Features Questions

Are the legs made of real carbon fiber, or is it just cosmetic?

The legs have actual carbon fiber embedded in them. Specifically 3K Twill carbon fiber, precision CNC'd and overmolded with plastic to enable it to snap into position when transforming from card to tripod and back. Here's a quick video showing how it's made:

 

Do I need a special wallet to carry my Pocket Tripod PRO?

No, any wallet that is design to hold standard credit cards is ideal. Keep in mind that the Pocket Tripod PRO is 2.29 mm (0.090 inch) thick. So it takes exactly the same space as two embossed credit cards stacked on top.

We do recommend carrying your tripod in a wallet instead of it being just in your pocket, as the wallet will protect it against bending excessively and potentially breaking if sat on.

Is there a difference between the different colors?

No, all of the Pocket Tripod PROs are made the same way, and they all function the same. The difference in color is only a cosmetic.

How durable is the Pocket Tripod PRO?

The Pocket Tripod PRO has a very robust construction, and is durable enough to last you many many years. The parts are connected by well-designed hinges and can withstand thousands of cycles.

If the parts are bent forcibly in the wrong way, they can pop out of their hinges and in the process break off a piece. Please review the operations manual included in the package prior to using your Pocket Tripod PRO.

In the event that a part breaks off due to misuse, please contact us, and we'll replace the broken piece so that you can continue using your Pocket Tripod PRO.

How soft are the contact points that grip on to the phone?

Just soft enough to protect the phone, the screen protector, and a delicate case from any scratches or chips. But rigid enough to maintain the angle of the phone without feeling wobbly.

To the touch, it feels like inline skate wheels, and in fact is made of the same durable TPU material.

Sizing and Compatibility Questions

What's the difference between the Universal Kit model and the Single Size model?

Both are exactly the same Pocket Tripod PRO. The only difference is that the Universal Kit package includes extra Adapters in sizes that are most popular as well as a coupon code that can be used to order an extra pair of Adapters in any of the sizes not included in the box. The Single Size package on the other hand only comes with the size you order pre-installed on the Pocket Tripod PRO. So it’s important to order the size that matches the thickness of your current device when ordering the Single Size model.

If I'm ordering the Universal Kit model, how can I check if it will work with my phone before buying?

The quickest way to check is to visit the single size Pocket Tripod PRO page, and click on the "Look up by device" button. Search your phone and case model, and see what size is recommended for it. If your case model isn't listed, see the closest approximated size (Slim, Medium, Bulky).

If you're buying the Universal Kit, it already includes sizes: 8.0 to 10.0 mm & 11.0 mm

The Universal Kit PLUS includes sizes: 6.5 mm to 11.0 mm & 12.5 mm

Both Universal Kit packages also come with a coupon code for ordering a pair of Adapters in any size not already included in the box, free of charge.

If I order the Single Size model, how do I know what size I need?

On the single size Pocket Tripod PRO page, you will find an extensive list of many of the most popular devices and the size we recommend for each.

If your exact case model is not listed, please order the closest approximate size (Small, Medium, Bulky), and if the size isn't perfect, we'll send you a pair of Adapters in the size you need per our Right-Size Guarantee (Free of charge).

What if I order the wrong size?

You have nothing to worry about. We'll send you a pair of Adapters in the size you need, free of charge, per our Right Size Guarantee.

I'm not sure about the exact thickness of my phone, what are my options?

Most bare phones are listed on our Single Size Pocket Tripod PRO page. If your phone has an unlisted case, and if measuring the exact thickness of your phone’s case is not possible, then we recommend to either:

A.) Purchase a Universal Kit Pocket Tripod PRO which comes with the most common Adapter sizes, as well as a coupon for ordering a pair of Adapters in any of the sizes not included.

B.) Purchase a Single Size Pocket Tripod PRO but in a size that is obviously larger than the thickness of your phone. It will function well, but since it won’t be a snug fit, your phone will be free to move if the set angle is very close to the vertical position. Afterwards, you will be able to request a pair of Adapters, in the size you need, as per our Right-Size Guarantee.

Will it still work if the opening size is significantly larger than the thickness of the phone?

Yes! Especially if the Adapters are installed in the reverse direction (also known as PRO mode).

The only downside to not having a snug fit is that the phone has room to move. This is not an issue if the angle of the phone is larger than 20 degrees from the vertical position, as the weight of the phone itself causes it to lean in place. However if the angle is closer to the vertical position, the phone is able to move more freely without being constrained. This can become a problem in windy conditions, but it’s not a significant issue indoors.

What if I upgrade my phone or change its case?

The half-circular parts that hold your device, called the Adapters, are interchangeable. We carry a range of 15 Adapter sizes that can be swapped to match the thickness of your future devices. Adapters are available in any size between 5.5 mm (1/4 inch) and 12.5 mm (1/2 inch). You can order Adapters directly from our store.

Does the Pocket Tripod PRO work with non-Apple / Android phones?

Yes, the Pocket Tripod PRO is designed to be universal. The only thing you need for compatibility is for the opening size to match the thickness of your device, regardless of the make and model. An extensive list of devices and their recommended sizes are available on the product page for the Single Size Pocket Tripod PRO.

Does the Pocket Tripod PRO work cases and or screen protectors?

Yes, thanks to soft contact points, your screen protector or delicate leather case will be protected against scratches.

In terms of compatibility, the only thing to keep in mind is for the opening size to match the thickness of your device with a case and screen protector. The largest available opening size is 12.5 mm (1/2 inch). An extensive list of cases and their recommended sizes are available on the product page for the Single Size Pocket Tripod PRO.

Buying Questions

Do you ship to my country?

We ship from the U.S. domestically to all addresses in the United States. We also ship internationally via USPS First Class Mail to 180 countries worldwide. However we do not ship to the following sanctioned countries: Cuba, Iran, North Korea, Sudan, Syria.

Do I need a special wallet to carry my Pocket Tripod PRO?

No, any wallet that is design to hold standard credit cards is ideal. Keep in mind that the Pocket Tripod PRO is 2.29 mm (0.090 inch) thick. So it takes exactly the same space as two embossed credit cards stacked on top.

We do recommend carrying your tripod in a wallet instead of it being just in your pocket, as the wallet will protect it against bending excessively and potentially breaking if sat on.

How long does shipping take?

For U.S. domestic addresses, it takes between 2-4 days to arrive by USPS First Class Package.

For non-U.S. international addresses it takes an average of 8-21 days depending on the distance, shipped by USPS First Class Package International.

Can I buy the Pocket Tripod PRO from Amazon?

Yes! Please search for Pocket Tripod PRO on your country's Amazon store. We carry the Universal Kit and Universal Kit Plus on Amazon.com, Amazon.ca, Amazon.co.uk, Amazon.fr, Amazon.de, Amazon.it, and Amazon.es.

Buying the Pocket Tripod PRO from Amazon also provides FREE Prime shipping and no customs fess or import taxes bought domestically.

Is the Pocket Tripod PRO sold on Amazon different than the one sold on Pocket-Tripod.com?

No, it's exactly the same product and packaging. Please keep in mind that the packaging and instructions are in English only.

What if I don't like the product and want to return it?

We're sorry to hear that. Please email our customer service staff and they will provide you with a return shipping label and provide you with a full refund once we receive the product.

Operation Questions

Some of the Adapters are too difficult to rotate, what do I do?

Although some resistance is normal, you may notice that some of the Adapters included with your Universal Kit require too much force to rotate and may even be difficult to install.

First, try these steps:

  • Ensure that you are installing the Adapters on the legs from the side that shows a small engraved triangle. Do not install the Adapters from the side with the "Geometrical" logo.
  • Try reversing the direction of the Adapters. That means that the larger side of the Adapters (with the size number engraving) go in the rails first. Also known as "Pro Mode" in the user manual.
  • Try swapping the Adapter on the left leg with the one on the right leg.

If none of these attempts made a difference, please contact us right away and let us know which Adapter sizes you are experiencing difficulties with so that we can send you a replacements of those sizes at no cost.

Important: If you feel that the Adapters are too tight to rotate, do not use your phone to force the movement. Doing so may damage your screen protector, case, or even your mobile device.

Some of the Adapters move too freely and can't hold the phone, what do I do?

You may notice that some of the Adapters included with your Universal Kit don't have enough resistance to hold your phone at angles between vertical and 45 degrees.

First, try these steps:

  • Try reversing the direction of the Adapters. That means that the larger side of the Adapters (with the size number engraving) go in the rails first. Also known as "Pro Mode" in the user manual.
  • Try swapping the Adapter on the left leg with the one on the right leg.

If none of these attempts made a difference, please contact us right away and let us know which Adapter sizes you are experiencing difficulties with so that we can send you a replacements of those sizes at no cost.

How do you separate the two halves, and put them back?

Rotate one half by 90 degrees, so that the two halves are perpendicular to each other, then pull them apart.

To put them back together, align the center pin to the hinge while holding the two halves perpendicular to each other. Next, push the pin back into the hinge until you feel a click.

How do I adjust the tilt angle in a 180 degree range?

The Pocket Tripod PRO in standard mode can adjust the angle of your device in 90 degree sweeps in the direction of the long legs of the tripod (legs with GEOMETRICAL engraving). At the starting 0 degree position, your device can be inserted in either direction. By alternating the direction of your tripod, you can adjust the angle of your device to any angle within 180 degrees.

What's the advantage of reversing the Adapters?

By reversing the Adapters from Standard to PRO mode, you can also access an additional 15 degrees in angle adjustment range in each swipe. Additionally, since the radial rails are fully engaged when the device is at 35 degrees, heavier devices can be held at steeper angles.

Most importantly, in PRO mode the tripod is able to hold devices with highly curved edges. This is due to the fact that the weight-bearing contact point of the Adapters are further away from the edge of the device, essentially making it a deeper cut-out.

What are the angles of the angle indicator markings?

Minor lines are 5 degrees apart, and major lines 15 degrees apart.

 

Warranty and Technical Questions

Is there any warranty on the Pocket Tripod PRO?

Yes! The Pocket Tripod PRO is backed with by our limited lifetime warranty against manufacturer defects or failure under normal use. If any of the parts break, we will replace that component so you can have a working tripod again.

How do I report a problem with my Pocket Tripod PRO?

First of all, we're sorry that the item you received was anything less than perfect. Rest assured that we'll get it fixed right away!

To report the issue, please send us an email and if possible show us a picture or a short video of the issue, so that we know exactly how to fix it. Also please provide us with your order details such as your email and order number and the store where you made your purchase (Pocket-Tripod.com, Kickstarter, Indiegigo, DailyDot, Amazon, etc.).

Is it normal to feel a difference in resistance when rotating the Adapters?

Yes, it’s normal. No two Adapters are produced exactly the same. Some difference is normal because there is always some variability in production. We suggest reversing the Adapters from standard mode to PRO mode as well, as this sometimes assists in a more uniform feel. However, if the resistance is too high or too low to the point of making your tripod unusable, please let us know so that we can replace the Adapters for you at no extra cost.

A piece of my Pocket Tripod PRO broke off, is this covered under warranty?
What are the differences between the first-generation Pocket Tripod and the Pocket Tripod PRO?
Are the Adapters for the Pocket Tripod PRO compatible with the first generation pocket Tripod?
Do I need a special wallet to carry my Pocket Tripod PRO?

 

A piece of my Pocket Tripod PRO broke off, is this covered under warranty?

Yes. Your Pocket Tripod PRO is backed with a lifetime warranty against defects under normal use. Although very rare, sometimes some parts might be defective and sections of them may snap off under normal use. If this has happened to your Pocket Tripod PRO, please email us and include a picture of the broken piece. Unless there’s signs of excessive bending or misuse, we will send you replacement parts so that you can have a working tripod again.

What are the differences between the first-generation Pocket Tripod and the Pocket Tripod PRO?
Are the Adapters for the Pocket Tripod PRO compatible with the first generation pocket Tripod?
Do I need a special wallet to carry my Pocket Tripod PRO?

 

What are the differences between the first-generation Pocket Tripod and the Pocket Tripod PRO?

The new features of the Pocket Tripod PRO are highlighted here. The Pocket Tripod PRO has carbon fiber legs for extra rigidity as well as soft contact points for a scratch-free grip to your phone. It also has a new and improved center pin which is much more durable. The Pocket Tripod PRO also has angle indicators for determining the tilt angle of your phone. Plus it’s available in 5 new special edition colors.

Are the Adapters for the Pocket Tripod PRO compatible with the first generation pocket Tripod?
Do I need a special wallet to carry my Pocket Tripod PRO?

Are the Adapters for the Pocket Tripod PRO compatible with the first generation pocket Tripod?

No, if you have a first-generation Pocket Tripod, please email us for a special discount code to purchase a replacement Pocket Tripod PRO.

Do I need a special wallet to carry my Pocket Tripod PRO?

 

Account and Orders Questions

Why can't I see my past orders on Pocket-Tripod.com?

Please make sure that you're logged in. If you are still not seeing any of your past orders it may be due to the fact that we've migrated our store in December 2018. Any orders placed prior to the migration won't be visible, but our staff can look up your orders. If you provide us with your order number, or email we can look up any of your past orders.

I don't remember my order number, can you help?

Yes, please email us and provide us with as much info as you can remember, such as your email address used to place your order, your name, and the approximate date of the order, and the store (Pocket-Tripod.com, Kickstarter, Indiegigo, DailyDot, Amazon, etc.).

You may be able to find your order details if you search your email inbox for "Pocket Tripod".

Why does the store tell me that my email or password is incorrect when I try to login?

This may be due to the fact that we've migrated our store in December 2018. Any accounts created prior to the migration won't be accessible. However, our staff can see your older account, and assist you with anything you might need. Please provide us with the email address you used for your old account and we'll find it for you.